Last updated on January 14, 2025.

At ASAP EATS, we respect your privacy and are committed to safeguarding the personal information you provide to us. This document is outlined to comply with Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

## 1. Open and Transparent Management of Personal Information

We are committed to being transparent about how we collect, use, disclose, and protect your personal information. Our Privacy Policy outlines the types of personal information we collect and the purposes for which we use it. If you have any questions about how we handle your information, please don’t hesitate to contact us.

## 2. Anonymity and Pseudonymity

Where practicable, you may choose to interact with us anonymously or by using a pseudonym. For example, if you wish to make a general inquiry or provide feedback, you are not required to provide personal details. However, for specific transactions like making a reservation, placing an order, or receiving marketing communications, we will need to collect certain personal information from you.

## 3. Collection of Personal Information

We may collect personal information that is necessary for our operations, including: Identification Information: Name, contact details (e.g., phone number, email address), and billing information. Transactional Information: Orders placed, payment methods, and preferences. Website and App Usage: Data about how you interact with our website or mobile app, such as IP addresses and device information (via cookies or similar technologies). Marketing Preferences: Information you provide about your communication preferences, such as opting into promotional emails. We may collect this information directly from you when you engage with us through our website, app, reservations, or at the restaurant. In some cases, we may collect information from third parties (e.g., if you make a reservation through a third-party platform).

## 4. Dealing with Unsolicited Personal Information

If we receive personal information that we did not request (unsolicited information), we will assess whether we could have lawfully collected it. If we determine that it is not required or cannot be lawfully collected, we will securely destroy or de-identify it as soon as practicable.

## 5. Notification of the Collection of Personal Information

We will inform you when we collect personal information, including the purpose of collection and how it will be used. This information will typically be provided at the time we collect the data, such as during a reservation or order placement.

## 6. Use or Disclosure of Personal Information

We use personal information for purposes directly related to our business operations, including: To process orders, reservations, and payments. To send communications (such as order confirmations, reservation reminders, and marketing messages, if you’ve opted in). To improve customer experience through personalized services, feedback collection, and service enhancements. We will not disclose your personal information to third parties without your consent unless required or authorized by law. However, we may share personal information with third-party service providers (e.g., payment processors, marketing platforms, and delivery services), but these entities are only allowed to use the information for the specific purpose for which it was shared and must protect it in accordance with the Privacy Act.

## 7. Direct Marketing

We may use your personal information to send you marketing communications, such as promotional emails or special offers. We will only send such communications if you have provided your consent (e.g., by subscribing to our newsletter or opting in to receive offers). You can opt-out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

## 8. Cross-border Disclosure of Personal Information

In some cases, we may need to share your personal information with third parties located outside of Australia. If this happens, we will ensure that these third parties comply with Australian privacy standards or that we take reasonable steps to ensure that your information is treated in accordance with Australian privacy laws.

## 9. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes: Secure storage of personal data. Encryption of payment details during transactions. Access controls to limit who can view or handle your information. However, no method of data transmission over the internet is completely secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

## 10. Access to Personal Information

You have the right to access the personal information we hold about you. If you wish to access or update your information, please contact us. We will respond to your request within a reasonable timeframe. In some cases, we may refuse access if required or permitted by law. If we do refuse, we will explain the reasons for the refusal.

## 11. Correction of Personal Information

If you believe that any personal information we hold about you is incorrect, incomplete, or out-of-date, please contact us and we will take reasonable steps to correct it.

## 12. Complaints Handling

If you have any concerns about how we manage your personal information or believe that we have not complied with the Australian Privacy Principles, you can lodge a complaint with us.

## 13. Policy Updates / Pricing Changes

This Policy / Pricing may change from time to time and is available on our website.
Please contact us at:
ASAP EATS PTY LTD
121 Walker Street, North Sydney, NSW
info@asapeats.com.au
+61 489 045 006